Leadership is critical to the success of any business. The “safety business” is no different and we help clients enable their managers and supervisors to lead safety. Our HPI course exposes managers to safety leadership tools that can be used to help minimize risk and avoid errors. This simple approach will help clients build a successful safety culture.
This 16-hour course is intended to provide knowledge and safety leadership tools for those individuals who may have responsibility for coaching, facilitating, instructing, implementing, managing and/or contributing to an HPI initiative and process. This course will reference numerous source materials with emphasis on information from the Institute of Nuclear Power Operations (INPO) fundamentals course and books authored by James Reason and Sydney Dekker. Course topics include:
- Background–Who Care About HPI?
- What Is Human Performance and Why Focus on It?
- Principles of Human Performance
- Managing Human Error
- Human Error–Old View vs. New View
- Errors vs Violations
- The Anatomy of an Event–Model
- Active Errors and Latent Errors
- Error-Likely Situations and Error Precursors
- Managing Job Site Conditions & Behaviors
- Avoiding Events with the Application of Defenses
- Error Prevention Tools and Techniques
- Defense In-Depth (Reason’s Swiss Cheese Model)
- The Organization–Beliefs, Values, & Vision
- Identifying Latent Organizational Weaknesses
- The Role of Leadership
- Three Performance Modes
- Building a Reporting & Learning Culture
- Evaluating Incidents and Events
- Culpability–Just Culture
- Implementing an HPI Initiative
- Task Preview and the Safer Dialogue
- Evaluating Processes to Seek Improvement
- Obtaining and Using Human Performance Data
CONTEXT; Incident Analysis Tool
CONTEXT is a Root Cause Analysis class that takes a tactical approach to identifying the root cause in an incident. The class will review basic investigation principles that will help participants learn to understand the context of the event.
In this session, the participants will learn different approaches for analyzing events and collecting information that that lead to an incident. The analysis tool prompts an investigator to evaluate the conditions and behaviors that contribute to the incident in a systematic process. The process provides data that you can trend and identify causes as well as specific defense failures.
Risk Perception: Why Do We Take Chances?
We help leaders implement risk perception safety leadership tools & techniques. Everyone perceives and accepts risk in a different way. The dynamics of how we make decisions is complex and our ability to perceive danger is one of the first steps to prevent injuries. What is the right level of risk perception and better yet, how do you teach people to recognize and respect hazards?
We deliver workshops and provide ongoing consultation to help clients develop a successful level of risk tolerance. The goal for these services is to teach leaders how to make their biggest impact on safety performance with risk perception safety leadership tools and techniques. Common reasons why we take chances include:
- We overestimate our ability
- The task is too familiar
- We don’t believe the consequences would be bad
- Voluntary actions feel safer; we are in control
- We have never seen the negative impact
- We believe the “cost” is not that high
- We believe the equipment will not fail
- We have confidence in the protection and rescue
- We gain perceived value from the activity
- People we respect accept the risk
Lead A Safety Transformation
There are eight steps to leading change in John Kotter’s book, Leading Change. Each step has a practical application for building a performance minded safety culture. The purpose of this presentation is to share practical examples of how you use these steps to drive improvement. Participants will leave the session with an understanding of how change initiatives succeed and fail.